Refund and Returns Policy

Refunds Policy for Farichri Smart Homes

1. Introduction
   Our refund policy is designed to provide you with a fair and efficient process for the resolution of any issues that may arise with your purchase from our website.
2. Eligibility for a Refund
   You are eligible for a refund if you have received a defective or damaged product, or if the product does not match the description provided on our website.
3. Timeframe for Requesting a Refund
   You must contact us within 7 days of receiving your order to request a refund. Any refund requests made after 7 days will not be accepted.
4. Process for Requesting a Refund
   To request a refund, please contact our customer service team via the Refund Request Form or by phone at 072 597 4199. You will be required to provide proof of purchase and a detailed explanation of the issue with the product.
5. Inspection of Returned Products
   All returned products will be inspected by our team to determine the validity of the refund request. We reserve the right to deny a refund if the product is returned in a condition that is not consistent with the reason for the refund request.
6. Refunds
   If your refund request is approved, we will process your refund as soon as possible, and in any case within 14 days of receiving the returned product. Refunds will be made to the original payment method.
7. Exchanges
   If you would prefer to exchange the product for a different item, we will do our best to accommodate your request subject to availability.
8. Limitations
   We will not issue a refund for any products that have been opened or used, or for products that have been damaged after delivery. We will also not issue a refund for any shipping or handling costs.
9. Contact Us
   If you have any questions or concerns about our refund policy, please contact us at Contact Us.