At Farichri Smart Homes, we strive to provide our customers with high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our refund and exchange policy below.
1. Eligibility for Refunds and Exchanges
You may request a refund or exchange if:
- You have received a defective or damaged product.
- The product does not match the description provided on our website.
- You have changed your mind about your purchase (only applicable within 7 days of receipt).
2. Refund Request Timeframe
- All refund requests must be submitted within 14 days of receiving your order. Requests made after this period will not be accepted.
3. How to Request a Refund or Exchange
To initiate a refund or exchange, please complete our [Refund Request Form](insert link) or contact our customer service team at sales@smarthomeafrica.co.za or by phone at 072 597 4199. You will need to provide:
- Your order number
- Details of the product(s) you wish to return
- A description of the issue
- Any supporting documentation, such as photographs of the product
4. Inspection of Returned Products
All returned products will be inspected upon receipt. We reserve the right to deny a refund or exchange if the product is returned in a condition that does not align with the reason for the request.
5. Refund Process
- If your refund request is approved, we will process your refund within 14 days of receiving the returned product.
- Refunds will be issued to the original payment method used during the purchase.
6. Exchanges
If you prefer to exchange the product for a different item, we will accommodate your request based on availability. Please indicate your preference in the refund request.
7. Limitations on Refunds
We do not issue refunds for:
- Products that have been opened or used.
- Products that are damaged after delivery.
- Any shipping or handling costs incurred during the original purchase.
8. Contact Us
If you have any questions or concerns regarding our refund and exchange policy, please reach out to us at sales@smarthomeafrica.co.za or call 072 597 4199. Our customer service team is here to assist you.
